Credit file amendment - No response after 21 days

[aruniyer1]

Hello,

I have raised a credit file amendment ( KMM119175776V56942L0KM) over 21 days ago. I have provided evidence incl bank statements, Experian reports etc. please get back to me ASAP. Having sought legal advice, I will be raising a dispute with Experian and also getting in touch with offcom. 
Look fwd to hearing from you.

Arun

[Nathan_B]

Hi there @aruniyer1 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that the team haven't replied to you yet. Usually if there's an amendment to be made the team would acknowledge your email and reply in 21 days. They'll then confirm when any amendments have been made. However, these wouldn't show on your credit file until the next report has been run.

Just to confirm, have you had any reply from the team at all?

Let us know so we can assist further.

Regards

Nathan

[aruniyer1]

No response other than the automated email. 
Arun

[Nathan_B]

Thanks for confirming, the team would usually send the automated email to say they've got your mail.

The only thing we're able to do is pop the team another mail, but this will start the process off again. There's no guarantee that they will reply any quicker.

I'll pop you a PM to confirm your details.

Regards

Nathan

[aruniyer1]

Hi Nathan,

I have responded to your PM. Whilst I do appreciate your help I am unable to understand why I need to restart the process? Having an erroneous report on file for another 21 days is not a great way forward for me. Please let me know if we can proceed without a complete restart.

regards

Arun

[aruniyer1]

Hello,

any updates on this issue?

Arun

[aruniyer1]

Any updates please Nathan?

[aruniyer1]

Hi still no resolution or any response from the credit file amendment team. Can you please assist?

[Daniel_Et]

Hi @aruniyer1, 

We're sorry to hear this 😔

We'll respond to your latest private message as soon as possible.

Regards,
Daniel