Credit File Amendments - Please Help!
Hi - My account number is [MOD EDIT: Removed]. I had expected Referral bonus to be credited to my account by November 2023 which was delayed by Virgin and that caused a missed payment for November and December 2023. The Billing team promptly added the credit when I was made aware of this issue and I gave them a call about the same. However, this has been reported on my credit file and I have lost my mortgage offer because of this for no fault of mine. I have paid a deposit and the non refundable auction fees for this house purchase and I need these two flags removed from my credit file ASAP otherwise the bank will close my mortgage file by the end of the week. I have been contacting your team for the past 5 days but no response, please get back to me ASAP as there are far reaching consequences.
Hi jainatadi,
We will try to get this looked into quicker and see if the team can prioritise this and get back to you as soon as we can.
Kind Regards,
Steven_L