TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Issues with TV Go app

I've been reading all the post about TV go issues - mine happened yesterday when using an iPad in my kitchen, the app would no longer allow me to play recordings from my V6 box, suggesting it wasn't on the same network. Which of course it was. Anothe...

BillGibbon by On our wavelength
  • 10 replies
  • 0 kudos

Resolved! Can't login to Virgin TV Go on Firestick

All set up on Virgin 360. Logged into TV Go on my phone.Can't login to it on the TV upstairs via Firestick as it keeps saying password not recognised.Anyone had this issue?

Issues downloading

Hi,Can someone help I am trying to download the new series of brassic onto my tablet but it will download so many episodes then it says unable to download any more? 

Resolved! TV to go - programme not available in region

Hi I am trying to watch programmes on my laptop but all I get is a message saying sorry this programme is not available in this regioni have full tv access and have no issues with watching on normal tv just on my laptopI am not using VPNAny solutions...

Shauntkc by Tuning in
  • 7 replies
  • 0 kudos

Virgin Tv Go App issues

Hi,I have 5 devices connected but often a few of them struggle to work. Is there a way to clear all devices off so that newer devices can be added.I know it states about changing devices at end of month etc but this isn't helpful so if can all be cle...

Begs9 by Joining in
  • 1 replies
  • 0 kudos

Virgin go app and Sky Soprts

I have seen various discussions regarding Sky Sports not working on the Virgin go app.I am now have the same problem.I have a new iPad Pro (2021 version 3) and has been working perfectly till approx 48 hours ago.Message I get is video not available t...

PeteH890 by Joining in
  • 6 replies
  • 0 kudos

Resolved! Device list reset

Hi, I have reached the limit on devices due to having to re-install browsers, clear cookies etc. Can you please reset my device list? Thanks!Chris

hatfield by Dialled in
  • 4 replies
  • 0 kudos

Virgin TV Go - Maximum devices reached

HiOn 31st August my TV GO was informing me that I had reached the maximum number of devices.  I wasn't sure how this happened and queried it with the call centre. They then reset my devices and I was able to login in.However today my TV GO is again t...

TV app

I keep getting DEF01 error when trying to sign up for TV.My package has started. Need some guidance! 

fawcy07 by Joining in
  • 1 replies
  • 0 kudos