Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi, I hope that somebody can help please.I've been accessing Sky Sports through the sky sports app without issue for ages. Last night I decided to put the football on while I was dealing with some emails and got the error code along with the message ...
HiI cannot use my iPhone as a remote control. When selecting ‘Living room’ I just get a constant whirling circle. It was perfectly fine up till now. My iOS and app is up to date. I can see the programme guide, Recordings and Watchlist on my iPhone...
When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Always worked fine until I got this error message a few days ago. I’ve uninstalled and reinstalled the app and no joy. Al...
All my devices for tv app filling up and old ones also sitting in the list.Now telling me I need to reset the devices. I can't believe the app is using cookies or whatever instead of authorisation in the app itself .. bit ridiculous and terrible desi...
WHY CANT I DOWNLOAD SKY SPORTS TO MY LAPTOP ? SOMEONE MUST KNOW ? WELL MAYBE NOT ...CERTAINLY NO-ONE ON THE HELP LINE DOES . ANSWER GO TO THE SKYSORTS APP AND DOWNLOAD IT . NO NO NO NO NO ........IT DOWNLOADS IT TO MY IPHONE .
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi team,I've recently had an issue where Sky Sports says I have reached my device limit. However my Virgin Account says I have all slots available. Grateful for any help thanks.
I am also having this problem. I have TV360, I am connecting to the box via my home network, and (as far as I can tell) it's affecting all my recordings. It seems that there was a recent change which has caused this - at this time last week I was abl...
Hi,I'm having issues on a windows 11 laptop playing TV GO. I can hear the sound but can't view the picture. The error being "Sorry - we can't play this at the moment 0"I can see this is a common issue but does anybody have the fix? ThanksSteve
TV Go was working yesterday. This morning I get the error message "Sorry - we can't play this at the moment 400". Currently I cannot watch anything on TV Go. I thought I might need to add / change my Device, and the Device page does not seem to allow...
