Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Hello, I downloaded the Virgin go app yesterday for the first time. I can’t watch recorded programmes as it says The recording is only available on your home network. If you’re at home please make sure you’re connected to the same network or SSID. My...
when I try to watch TV on my laptop I get the following error also when you go to the live TV screen on the left sidebar it does not show all the channels on your package. I have reported it to customer support, but they were not able to sort it over...
Hello, My computer is remembered as multiple devices instead of 1 and i have to register it everytime i use it. I cant use it anymore as ive used all 3 replacement allowances and wont be able to change it for another month. Can someone please reset m...
Hello,My computer is never remembered as a device and i need my devices reset so i can use it to watch on virgin tv goIts used up my allowance of replacements so far this month and i would have to wait another 2 weeks before being able to use it agia...
I have recently upgraded to Sky sports and movies on my virgin package. Until now I have been watch Sky Sports on other devices via Now TV. Can I watch it on, say, a Roku Streambar without using Now TV? Or can I update my Now subscription with my vir...
How on earth do you set recording from the Tv Go app?Search for a program ok but cannot find a way to record.Easy from the tv, simple from the old connect app but cannot see any way on the Go app
Where do I start regarding the poor customer service being received when in need of support. I recently moved my services to my new address. The TV app has always worked fine in the past however with the move I was given a new account number. Since t...
Hey allSo.. has or is anyone else experiencing issues with either Netflix or Disney apps reporting errors stating that they think you are not in the region you are supposed to be..Ever since these companies have started cracking down on account shari...
to watch recordings from my tivo box on my laptop, do i need to switch something on ? as i cant seem to select the box on my laptop, both on my home network.
Hellocan someone please reset my tv go devices please.I have tried that tvgo devices reset thing and its not working i am unable to replace the device, I need the devices reset please.thank you
