TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 187 replies
  • 1 kudos

Resolved! Sky Device Mahagement

I have no trouble getting Sky Sports on PC, iPad and iPhone. I cannot get it to go past the black loading page and blue ‘you need Sky video player’ page on my laptop, though. I have the player of course. Two of my other devices say I have three avail...

Resolved! Watching recorded programmes on Windows 11 laptop

I have installed Virgin TV Go on my Samsung tablet, my Samsung smartphone and my Windows 11 laptop. I am able to watch live programmes on all devices and recorded programmes on the two Android devices. However, when I attempt to watch exactly the sam...

PHOEBU5 by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Sky sport

I am able to sign in to sky sports app. When I click a video it says it is on does not register my device in the list of devices. Sky is ok on box help!!matt

Resolved! Not received sky sports pin

I have the sky sports package which I can watch fine from the TV. However the minute I try to watch it on the go it says I need a Sky pin which I have not received to be able to watch it from my devices. It doesn’t let me add devices either from my v...

DC96 by Joining in
  • 4 replies
  • 0 kudos

Watching BT Sport on phone in Cyprus

Can I watch live football (TNT Sport) on my phone (via TV Go) whilst on holiday in Cyprus?Seems to be blocked, but wondered whether it was just something I can configure or not.TIA

TVGO Poor Quality

TVGO used to be fine, but now it’s terrible. The picture is lagging all the time, constant frame skips. It’s been weeks now since it’s been like this. Are you actually going to fix it? Like cmon, £90 a month isn’t good enough for good services or wha...

Langur by Joining in
  • 7 replies
  • 0 kudos

Resolved! Sky Sport Virgin Go

Another account here where we cannot get Sky sport on the Virgin Go app on our iPhone or iPad. Anyone managed to resolve this.?

Ashburnian by On our wavelength
  • 13 replies
  • 0 kudos

TV Go – “Only available at home”

I’d like to use the Virgin TV Go app to watch my recordings when I’m not at home. I thought this was the whole point of it - “on the go”. Unfortunately this doesn’t work. It only works when I’m on my home network! Surely this is not intended behaviou...


TV go app won't play recordings

Hi. I have 2 Android devices. A galaxy S21 which plays recordings when on my home network, and a Lenovo M10 tablet that will not. It gives me an error "LicenseErrorCode.License.Invalid". It used to work, so I cleared all cache and data, uninstalled, ...

Leonk10 by Tuning in
  • 4 replies
  • 0 kudos

VTGo app makes me re register device

Hi, I am having an issue where I need to register my device every time I open the app. Once registered I can watch what I want until I close the app.i have not cleared my cache or my cookies, that I am aware off. But I have got a new phone and since ...