TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1982 Views
  • 0 replies
  • 5 kudos

Sky sports app

I am unable to login to the skysports app or website on any device. I'm met with sorry an unknown error has occured all the time. Tried changing the password but that doesn't work. I've removed all the registered devices to try to start from scratch ...

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TV Control app won’t let me sign in

Hi,I have been trying for days to get logged into the tv control app. The error I get is“Your email or password was incorrect. Please try again or go back to change your email” I am using the correct my virgin media details as I have always used, I a...

Lee-AnnL by Joining in
  • 3826 Views
  • 26 replies
  • 0 kudos

HP Chromebook plus ?

Can i install  Virgin  TV Go on my HP  Chromebook plus please i need advice before i go ahead TIABRUCIE 

Brucie by On our wavelength
  • 448 Views
  • 8 replies
  • 0 kudos

Sky Sports Device Limit reached

Just tried to access the Sky Sports app via Virginmedia account on Amazon fire and mobile but got the "Sky Sports Device Limit reached", checked on PC but do not have the issue as goes through the account and then having to use the desktop player.I t...

Connecting a second tv

I have a virgin box in my living room. I bought a smart tv for my garage’s gym expecting to be able to use virgin go to watch tv but the app won’t work on the tv or an Amazon fire stick. Is there any other way I can connect? Would a wireless hdmi cab...

coter by Joining in
  • 375 Views
  • 3 replies
  • 0 kudos

Your box is offline

I have been using the app to record shows on the go and recently I had a new box as the other one just died. Now when I try to record through the app, I get a message saying the box is offline and the recording will be set when online, despite me wat...

Tv2go app. Service unavailable for weeks. Ipad Pro

Hi, like others everytime I try to watch TV on my Ipad Pro I get the same error service unavailable.  Both at home on virgin WiFi and via mobile hotspot. Any suggestions for getting it working?   Ady 

6tuners by On our wavelength
  • 219 Views
  • 1 replies
  • 0 kudos

VM TV Go App Issue - Service not available

Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices are either android 13 or 14. Have tried on different ...

sukh187 by Tuning in
  • 4079 Views
  • 13 replies
  • 0 kudos

Streaming not permitted - TV Control app

Hi,suddenly getting the following message when I try to stream recordings on the TV Control app :both the TiVo and my iPad are exactly the same network (in the same IP range and subnet) at home and this is a recent problem.i ran a network diagnostic ...

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Go1dy by On our wavelength
  • 329 Views
  • 2 replies
  • 0 kudos