Virgin TV Go- Maximum Devices Reached

[GeoMckerry]

I have seen that this is an issue other people have also experienced and was wondering if it would be possible for this issue to be resolved. 

When trying to use the app on my phone and laptop, which are the only devices the app is on, it says I have reached the maximum number of devices although this is not the case. The app has duplicated my devices and filled all 5 spaces. 

Can someone help fix this for me? 

[Anonymous]

You can go to https://virgintvgo.virginmedia.com and then remove the devices from on there. If you've been signing in on different browsers these can be classed as different devices.

If you remove all the devices that you're not using from that website everything should be fine.

[GeoMckerry]

Unfortunately this doesn't work as it says I've already used all 3 device changes,  despite only registering my phone and laptop, which should have already been registered. 

[newapollo]

Hi @GeoMckerry

A member of the forum team should pick this up for you in a day or two and help.

Be sure that when using your laptop that you always use the same browser and don't clear cookies, also don't use incognito mode as this will be seen as a different device.

Also ensure that virginmedia.com is listed as a trusted site, that your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

[Gareth_L]

Hello GeoMckerry.

Thanks for your first post and welcome to our community.
Sorry to hear you've reached the maximum device count for TV Go
I'll be able to reset these for you from here.
If you don't mind, I will need to send you a private message to pass security first though.
If you can check your logo at the top right of your screen that would be great. 
Gareth_L