Virgin TV GO - "Oops somethings gone wrong.."

[Anonymous]

Hi, recently changed my account back to V6 from the dreadful 360, since then I am unable to connect to the TV GO app on any of my previously already registered devices (my phone or laptop). This same thing happened previously when I originally "upgraded" my account to 360. I am constantly met with the same "Oops - something went wrong! Please try again later." message.

[John_GS]

Hi @Anonymous 

Thanks for posting and welcome back to the community.

If you go to the right handside of the app - click the TV box there. Are you connected to the right box? 

Also, please ensure any device doesn't have a VPN on it as this can cause issues.

Best wishes.

[Anonymous]

Hi @John_GS and thanks for your reply. There is no TV box to click on. My 2 V6 boxes dont appear to connected to the TV GO app.

[Vikki_M]

Hi Fox35,

Thank you for your response.

Could you kindly send us a screenshot of what you're seeing when in the TV GO app? Please ensure any personal information is not visible. 

Please pop back to us when you can. 

[Anonymous]

Can't watch anything. 

 

[Steven_L]

Thanks for coming back to us Fox35, have you tried to uninstall and reinstall the application? Is the app showing that you're connected to your V6 box?

Kind Regards,

Steven_L

[Anonymous]

Hi and thanks for your response. Yes, I have uninstalled then reinstalled the app several times now, but it still won't work and no it's not recognising either of my 2 V6 boxes. I am convinced it has something to do with me and my account changing back to V6 from 360 as it was working up until that point just a week ago.

[Ashleigh_C]

Thank you for trying and I am so sorry to hear that the reinstall hasn't helped. I'm going to pop you a private message so we can take a closer look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Anonymous]

This forum is full of posts now from customers who can not log into the Virgin TV Go app, myself included.

Virgin has clearly got a problem with this app with more people posting on here everyday with the same issue, unable to log in. I reported it to Virgin 2 weeks ago, and it is still not fixed and still no follow up from them with any update.

Why is Virgin ignoring this?

Bad, very bad customer service.

[Anonymous]

This forum is full of posts now from customers who can not log into the Virgin TV Go app, myself included.

Virgin has clearly got a problem with this app with more people posting on here everyday with the same issue, unable to log in. I reported it to Virgin 2 weeks ago, and it is still not fixed and still no follow up from them with any update.

Why is Virgin ignoring this?

Bad, very bad customer service.