Forum Discussion

Anonymous's avatar
Anonymous
6 months ago

Virgin TV GO - "Oops somethings gone wrong.."

Hi, recently changed my account back to V6 from the dreadful 360, since then I am unable to connect to the TV GO app on any of my previously already registered devices (my phone or laptop). This same...
Anonymous's avatar
Anonymous
6 months ago

Hi @John_GS and thanks for your reply. There is no TV box to click on. My 2 V6 boxes dont appear to connected to the TV GO app.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    6 months ago

    Hi Fox35,

    Thank you for your response.

    Could you kindly send us a screenshot of what you're seeing when in the TV GO app? Please ensure any personal information is not visible. 

    Please pop back to us when you can. 

    • Anonymous's avatar
      Anonymous
      6 months ago

      Can't watch anything. 

       

      • Steven_L's avatar
        Steven_L
        Forum Team
        6 months ago

        Thanks for coming back to us Fox35, have you tried to uninstall and reinstall the application? Is the app showing that you're connected to your V6 box?

        Kind Regards,

        Steven_L