Virgin Go Device Management and Allocation

[JLR1]

Every time I access the Virgin Go App I get asked to register my device, but it is already registered from the previous time. This is taking my device allocation down every time I want to watch tv on the go. Can you stop this so I can use the app without the hassle?

[Martin_N]

Hi JLR1,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about having the register every time you use the app.

Can you confirm the device this is on?

Also do you regularly clear cookies and cache from your device?

^Martin

[JLR1]

Hi, 

It is an iPhone 13 Pro and I don’t regularly clear cookies and cache from my device

[Lee_R]

Thanks for getting back to us @JLR1 

I am sorry that your TV Go issue is still ongoing,  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R