TV Go keeps failing

[Jon25]

I can't watch TNT on my laptop for longer than five minutes without having to refresh because of getting a 1001 error code.  Screenshot attached.  Never had a problem before.  Please solve!

[phatLINE]

This is happening to me too, started a few days ago.

[Robert_P]

Hello Jon25,

Sorry to hear of the TV Go issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.

We have a guide here on how to use TV Go, has this worked prior for you or is this the first time trying it? Was it live TV via TNT or a recording/standard content? Are you able to try via a different device to see if you get the same error?

Let us know.

[Jon25]

I have been using TV Go on this device for many years without any issues.  It was Live TV that I was trying to stream.

[kevcharben]

Same problem for me.

I have tried it on Edge, Firefox and the app on my laptop (Windows 11)

I also tried it on the tablet and got an error 1003.

All the above was trying to watch live sport.

I picked another channel randomly and still go the error

[John_GS]

Hi @Jon25 

Are other channels affected, or is it just TNT?

Best wishes.

[Jon25]

No, the same thing has just happened on Discovery.

[Akua_A]

Can you let us know if it occurs with a specific show you are trying to watch or if it occurs spontaneously?

[Jon25]

Any show, any time of day, recurrent.

[phatLINE]

If I may interject with a few examples of this happening:

Last Friday watching Ireland v Argentina on TNT it happened a couple of times.

Last Saturday watching England v South Africa on TNT it happened a couple of times.

Last Sunday watching Sky Mix NFL Redzone the message popped up serveral times during the 7 hours of football.

Today while watching France24 it happened first after about 30 secs and a second time approximately 5 mins later, was fine after that.

Regards