Forum Discussion

Ian2407's avatar
Ian2407
Tuning in
7 months ago

Upgrade to virgin tv 360 fails

Cannot upgrade to 360 I get upgrade failed error ma1 .I have the new remote I have tried power off box and hold down minus button and power on I get the download icon then nothing happens. I gave tried holding the plus button and power button downloads something then fails. Have tried everything in forums but nothing works any help please. 

  • Daniel_Et's avatar
    Daniel_Et
    7 months ago

    Hi Ian2407, thank you for your response.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      7 months ago

      Hi Ian2407, thank you for your response.

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Ian2407's avatar
    Ian2407
    Tuning in
    7 months ago

    I have changed my password thanks for that but I still cannot change memorable word

     

    • Dream-RJ's avatar
      Dream-RJ
      On our wavelength
      7 months ago

      I would recommend deleting that image you posted that shown your memorable word. That is opening your account up to being accessed by a hacker or scammer. Just a friendly tip 🙂

    • Beth_G's avatar
      Beth_G
      Forum Team
      6 months ago

      Hi Ian2407

      Sorry to hear you're struggling to reset your memorable account word. Did you try again successfully after your recent post? If you're still having trouble, maybe try a different web browser or device. Let us know