Forum Discussion

Jon25's avatar
Jon25
Tuning in
2 months ago

TV Go keeps failing

I can't watch TNT on my laptop for longer than five minutes without having to refresh because of getting a 1001 error code.  Screenshot attached.  Never had a problem before.  Please solve!  
17
Jon25's avatar
Jon25
Tuning in
2 months ago

No, the same thing has just happened on Discovery.

Akua_A's avatar
Akua_A
Forum Team
2 months ago

Can you let us know if it occurs with a specific show you are trying to watch or if it occurs spontaneously?

  • Jon25's avatar
    Jon25
    Tuning in
    2 months ago

    Any show, any time of day, recurrent.

    • phatLINE's avatar
      phatLINE
      On our wavelength
      2 months ago

      If I may interject with a few examples of this happening:

      Last Friday watching Ireland v Argentina on TNT it happened a couple of times.

      Last Saturday watching England v South Africa on TNT it happened a couple of times.

      Last Sunday watching Sky Mix NFL Redzone the message popped up serveral times during the 7 hours of football.

      Today while watching France24 it happened first after about 30 secs and a second time approximately 5 mins later, was fine after that.

      Regards

       

       

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 months ago

      Thanks for coming back to us on this one Jon25. 

      It's possible that the error may be appearing due to the volume of people trying to access the programme at the same time. It could also be related to a broadcasting issue. 

      We've not got any known issues of this raised as it stands and based on the error message, it's not related to an account issue. 

      Hopefully you won't have anymore issues but if you do, please pop back and let us know. 

      Thanks,