TV Go app won’t record, says Virgin box is offline

[BMC50]

Hi,

Recently had a new Virgin box, like for like model. Now I can’t record using the TV Go app as I get an error saying the Virgin box is offline and will record when it’s back online.

The box is not offline as I am watching it! 

Can anyone decipher the diagnostics below..

[Alex_RM · Accepted solution]

Hi BMC50,

Thanks for posting and welcome to our community 🙂

We're sorry to see you're having some issue with TVGO.

Can you confirm if you've tried rebooting the equipment?

Alex_Rm

[BMC50]

Hi, rebooted the hub and it’s working for time being.

[Ashleigh_C]

Thank you for trying this and updating us @BMC50 

Please do let us know how things are looking going forward and hopefully this is now resolved.