on 06-09-2024 20:50
Hi, It is now 3 weeks since I first reported the app not working via telephone, web chat, contact us form and several times on here too. However, I have still not received a fix or an update on the issue. Any help appreciated.
on 16-09-2024 12:25
HELLOOOOOO? Is anybody there????????? ..Over 4 f*cking weeks now of being totally ignored!
on 17-09-2024 13:39
Hi @Fox_35, thank you for your post.
We're sorry to hear you feel this way 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 19-09-2024 20:25
Coming up to 5 weeks now!... YES FIVE WEEKS!!!!!!!
Still no fix or promised callback from Virgin.
Fed up speaking and messaging different people giving the same information, name account number etc for nothing!
No one has the decency to investigate or call me back after being promised a fix and/or a call back several times.
Still same message across different devices.."Oops somethings gone wrong...."
Disgusting customer service.
on 21-09-2024 09:39
Thank you for returning to the public thread to keep things updated Fox_35.
It looks like we've reached out to you via PM but are awaiting a response so we can offer further support. You can find PM's in the top right corner of the page, in your Inbox.
If you can please get back to us, we'd like to help! Thanks for your patience in the meantime. 🌞
on 21-09-2024 14:17
So now it is 5 weeks since I first reported the fault on the TV GO app which will not let me watch any content across my devices after numerous resets, reinstalls, change of username and passwords etc but still not one person from VM has bothered to contact me. I have telephoned several times, completed online and WhatsApp forms and fed up supplying the same requested personal information, account number and name and address, over and over to be told the problem will be fixed within 5 days or/and contacted by the tech team within 28 days but not one person has had the decency to call me direct. This is disgusting service from the worst customer service team from any company I have ever dealt with.
on 21-09-2024 14:21
There is clearly a major problem with this app judging by the same problems people on here are experiencing.
Will somebody from VM acknowledge this fact and address the problem instead of blatantly ignoring it?
on 22-09-2024 12:11
You're asking me for the same information over and over. I have responded several times to your various colleagues during the last 5 weeks, but still no update or fix. You already have my personal details and contact numbers and email, so you message me asap, please.
on 22-09-2024 12:13
So now it is 5 weeks since I first reported the fault on the TV GO app which will not let me watch any content across my devices after numerous resets, reinstalls, change of username and passwords etc but still not one person from VM has bothered to contact me. I have telephoned several times, completed online and WhatsApp forms and fed up supplying the same requested personal information, account number and name and address, over and over to be told the problem will be fixed within 5 days or/and contacted by the tech team within 28 days but not one person has had the decency to call me direct. This is disgusting service from the worst customer service team from any company I have ever dealt with.
on 23-09-2024 14:02
Hi Fox_35,
We're really sorry to hear you feel this way. Any information you give us via the community is only valid for 7 days. After this timeframe has passed, we would need to re ask security. I can see you're already in a PM with my colleague. Please reply with the answers to the questions you've been asked and once that's done, he can then support you.
Many thanks,
on 11-10-2024 08:09
Has this been sorted? I am also experiencing a similar issue and have had the same level of service from Virgin. Share your pain