TV Control app won’t let me sign in

[Lee-AnnL]

Hi,

I have been trying for days to get logged into the tv control app. The error I get is

“Your email or password was incorrect. Please try again or go back to change your email” 

I am using the correct my virgin media details as I have always used, I am currently logged in on the TV to go app, my virgin media app and the virgin media connect app. So why can’t I get the TV control app to work?

my husband is getting the same error when he tried and we have tried on our tablet device. I have uninstalled the app. 

is there anything else I can do?

[Carley_S]

Can you confirm what error message or screen you're seeing on your Apple device when trying to access the TV control app please @bobblejones ?

[bobblejones]

It says password incorrect - even though its the same one i use on my other devices

[Megan_L]

Hi Bobblejones, 

Thanks for coming back to us about this issue with your TV Control App, sorry if it's still occurring for you since you last posted!

I have a link here which has helpful flows around TV Control Sign In issues, please take a look and let us know if it helps to resolve your issue.

Thanks,

Megan_L

[bobblejones]

That covers issues finding the box once logged in and nothing at all related to my issue!!

[John_GS]

Good morning @bobblejones 

I'll send you a PM now to assist further.