TV Control app won’t let me sign in
Hi, I have been trying for days to get logged into the tv control app. The error I get is “Your email or password was incorrect. Please try again or go back to change your email” I am using the c...
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Yes they are both on the latest version of Ios 17.2.1
Thanks for the reply 👋🏼 bobblejones .
Please can you try the following and let us know if it works:
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the TV App > Tap Delete Data.
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media TV Control > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).
Let us know how it goes and we can go on from there.
Kind regards,
Ilyas.