Forum Discussion

FishnetChicken's avatar
FishnetChicken
Tuning in
5 months ago

TV Control App not signing in

seems like this is a common issue, but I'm unable to sign in to the TV Control app and keep being met with "Login error" Try again or Return to sign in. Steps taken:

reset password

cleared phone cache

uninstalling/reinstalling app

App version - 4.9.0-1461947

Android version - 13 TKQ1.221114.001

Xiaomi Poco F3

Also have a Samsung S6 running Android v14 - same issue

I'm successfully signed into other VM apps on the phone & ablet, such as TV Go

 

Please advise, thanks

  • newapollo's avatar
    newapollo
    5 months ago

    Hi FishnetChicken 

    Do you still have two V6 boxes, or have you migrated them to the TV360?

    If you do now have the 360 boxes then the TV Control app won't work. All of the functions from that app are now included in the updated TVGo app.

  • Akua_A's avatar
    Akua_A
    Forum Team
    5 months ago

    Hi FishnetChicken 

    Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues with our TV control app. We can understand the inconvenience caused and we want to best help. Just to confirm, are you using the same login credentials as my VM login? Are you specifically able to log into your my VM account? Additionally, are your device systems up to date? Please get back to us when you can so we can look into this for you.

    Thanks,

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi FishnetChicken 

    Do you still have two V6 boxes, or have you migrated them to the TV360?

    If you do now have the 360 boxes then the TV Control app won't work. All of the functions from that app are now included in the updated TVGo app.

    • FishnetChicken's avatar
      FishnetChicken
      Tuning in
      5 months ago

      ahaa! This would be the answer, I hadn' even thought of checking the TVGo app for the remote options - but yes I can see both of my devices on there so I guess I must have TV360 boxes then.

      Thanks for the useful information 👍