TV Control App not detecting my V6 Box

[ourIThome]

I have the V6 currently powered on, I have checked the power saving settings to ensure its not set to powered off.

This is the first time I am trying to use the App on my android phone (also connected to my home network).

When I sign in using my main virgin media app username and password.  The app returns "No compatible virgin TV boxes found".

[Paul_DN]

Hi ourIThome,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues using our TV Control App, are you trying to watch the TV via this?

Have you tried using our TV Go App?

I was able to locate you on our system using the detail we have for you, please make sure the box light is in white when trying.

Regards

Paul.

[ourIThome]

Hi, I'm trying to using the TV Control App.  I also have ensured the white light is on, and tested again and getting the same message back.

[newapollo]

Hi ourIThome 

Are you sure that you have a V6 box?  The message, "No compatible virgin TV boxes found"  when trying to access the TV Control app usually means that the user has the newer TV360 box (This box has a voice button on the remote control) and as such needs to use the TVGo app and not TV Control.

main 360 box and remote control

[ourIThome]

Pretty sure I've got a v6, no voice button on my remote control.

[ourIThome]

 

[japitts]

That's a V6, you could also confirm the TiVo-software by checking the video preview screen in the top-right of the UI - does it have the TiVo logo?

There's two requirements here, that I don't see confirmed in the previous posts.

1: Your V6 power-saving needs to be either "always-on" or "connected low-power" - not "Eco low-power" : Home > Help & Settings > Settings > Devices > Power saving.

2: Is your mobile device on the same subnet as your V6? Check in your router that both devices have an IP address in the 192.168.0.x range - x can vary, nothing else can. Also confirm that the V6 IP tallies with that shown in Home > Help & Settings > Settings > Network (top-right)

[ourIThome]

Hi, thanks for your help.

Yeah I can see the TiVo logo.

Power saving settings are set to connected low power.  I have also tried always on.

Checked my IP on my phone and the V6 and they are on the 192.168.0.x range.  Phone and v6 are both connected to the same WiFi SSID.

[ourIThome]

Any VM employees who can help?

[japitts]

Are you using Apple or Android on the mobile device?