Sky Sports Device Limit reached

[alienwolverineM]

Just tried to access the Sky Sports app via Virginmedia account on Amazon fire and mobile but got the "Sky Sports Device Limit reached", checked on PC but do not have the issue as goes through the account and then having to use the desktop player.

I tried deleting the devices from the device management and even tried my mobile which was still got access but this came up with the error.

I believe the app was recently updated which kicked every device signed in out, so not sure whether it is having a funny 5 minutes?

Even tried uninstalling and reinstalling the app, weird thing was that despite this and the device already being on the list it still came up with the error.

Is there anyway to reset the devices and then I will try it again?

[Ashleigh_C]

Hi there @alienwolverineM 

Thank you so much for your post and welcome back to the forums! It's great to have you here.

We are so sorry that you have faced this issue but we can take a look into this via a private message and reset this on our side no problem. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[thinster]

I'm also having this issue. Have they solved it for you? If so, how?

[Kath_P]

Hi thinster, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having this issue too. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[alienwolverineM]

Managed to resolve it, I think it was due to it moving from March to April.

If this was to happen again but in middle of month what is the best way to resolve?

[John_GS]

Morning @alienwolverineM 

Thanks for coming back to the thread.

If you're needing further help, pop my colleague a PM :).

[alienwolverineM]

Hi there,

It has happened again, can someone private message me, so I can get this reset?

[Matthew_ML]

Hey alienwolverineM, thank you reaching out and I am so sorry to hear this.

I can see my colleague has replied to your DM if you reply to this it will get looked into.