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Service unavailable - Android in car screen

Bengraham5
Joining in

Hi, I’ve recently purchased an android 12 in car screen, when trying to login to the Virgin Tv Go App it constantly displays a service unavailable please try again in a few minutes message. Have uninstalled and reinstalled the app, works fine on my mobile phone but just won’t login on the car unit 

 

 

[MOD EDIT: Subject title changed for clarity]

5 REPLIES 5

Zach_R
Forum Team
Forum Team

Hi @Bengraham5,

Thank you for your post and welcome to our community forums. We're here to help.

We're sorry to hear that you're having some trouble using the Virgin TV Go app and service on a particular device. Would you mind clarifying the name of the device make and model?

Thanks,
 


Zach - Forum Team
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Hiya, not too sure on a model make, it was an eBay purchase running Android 12

 

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Hi Bengraham5, 

Thanks for coming back to us on this one. Just to clarify, is this a device that runs it's own operating system or something that you connect your phone to it and it basically mirrors what is on your phone?

Let us know. 

Thanks, 

Kath_F
Forum Team

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Hi

 

it runs its own android system, I have downloaded the Virgin TV Go app via the play store

Beth_G
Forum Team
Forum Team

Hi Bengraham5

Thanks for getting back to us.

TV Go is compatible with Andriod systems, however if the device purchased has its own modifications we can't guarantee whether it will be compatible or not. 

Have you had issues with other apps using this device?

Beth