Service unavailable - Android in car screen

[Bengraham5]

Hi, I’ve recently purchased an android 12 in car screen, when trying to login to the Virgin Tv Go App it constantly displays a service unavailable please try again in a few minutes message. Have uninstalled and reinstalled the app, works fine on my mobile phone but just won’t login on the car unit 

[MOD EDIT: Subject title changed for clarity]

[Zach_R]

Hi @Bengraham5,

Thank you for your post and welcome to our community forums. We're here to help.

We're sorry to hear that you're having some trouble using the Virgin TV Go app and service on a particular device. Would you mind clarifying the name of the device make and model?

Thanks,
 

[Bengraham5]

Hiya, not too sure on a model make, it was an eBay purchase running Android 12

 

 

 

[Kath_P]

Hi Bengraham5, 

Thanks for coming back to us on this one. Just to clarify, is this a device that runs it's own operating system or something that you connect your phone to it and it basically mirrors what is on your phone?

Let us know. 

Thanks, 

[Bengraham5]

Hi

it runs its own android system, I have downloaded the Virgin TV Go app via the play store

[Beth_G]

Hi Bengraham5

Thanks for getting back to us.

TV Go is compatible with Andriod systems, however if the device purchased has its own modifications we can't guarantee whether it will be compatible or not. 

Have you had issues with other apps using this device?

[Bengraham5]

Good morning 

all seems to be working fine now, thankyou for your assistance 

[Akua_A]

Glad to hear this @Bengraham5 Please do not hesitate to contact us if you need any further help