Reg devices on GO app

[sherbo007]

I have raised 4 complaints about my registered devices not being recognised on the VIRGIN GO app and being unable to watch SKY Sports, and I keep getting the same response with no one actually prepared to do anything for us. Can someone actually help here. 

[Lee_R]

Hi @sherbo007 thanks for getting back to us.

Sorry to hear your TV Go registration issue is still persisting.  Have you taken a look at the link provided by @japitts ? It does offer some tips.  However as you've reached out to us, I would like to take a look at things from our side. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R 

[Lee_R]

Hi @sherbo007, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R