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skhandekar's avatar
skhandekar
Tuning in
2 years ago
Solved

Access to my hosting server at 123-reg

I have Virgin HUB 5 and trying to connect to the web hosting server on 123-reg.

It gives an error
'Your connection is not private'. 
'This server could not prove that it is host.secureserver.net; its security certificate is from *.prod.lg.securingsam.com. This may be caused by a misconfiguration or an attacker intercepting your connection.
Proceed to host.secureserver.net (unsafe)'

I can access the website, FTP files to the server using FILEZILLA. But when trying to access the hosting space, get above error. When using the hotspot from mobile, I can successfully access the hosting space, implying that there is no issues with 123-reg.

On Virgin media connect app, when I try to access the hosting space, it flashes a message in 'Recently blocked threats' - Online protection with severity 'Low', 'Prevents you accessing known fraudulent websites or being re-directed to sites that could compromise your data' - which suggests VIRGIN media has blocked access.

I have switched off 'virus safe' in my account, hoping it will bypass this check. But error persists.

Any suggestions on what I can do please - thanks

The hosting server link starts with - 'https://host.secureserver.net/webhosting/cpanel/account/.......' 

Thanks

  • Have you enabled Smart Security; check status via Connect app's Home screen?

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