Have to re-register devices every time

[Henry10]

Hi there,

I am having the exact same issue as well. 

I only use 2 devices but each time I use either of them I have to re register my device and now I have no changes left. 

I don’t understand how this keeps happening can you help me to fix this please as I now cannot watch anything 

thanks 

[Lee_R]

Hi @Henry10 thanks for posting and welcome to our community.

Sorry to hear that you're having issues with your TV Go service. And for any inconvenience this may be causing you.  We do have advice and tips here, but as you've reached out to us, I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Henry10]

I have replied to your message. Thanks

[Henry10]

Same issue keeps happening with me. I use the same device and have to continuously re register it 

[japitts]

When you re-register the device, do you stick to the default name suggested by the app? Or do you make any changes? If the latter, try the former.