Forum Discussion

OllieSH's avatar
OllieSH
Tuning in
7 months ago

Re registering device

Every time I access the Virgin Tv Go app on my iPhone, I have to register the device when the app refreshes.

This is an issue as I no longer have any device registrations left for the month.

 

please can you look into this issue?

 

in the mean time, please could you reset my device registrations?

 

thanks

1 Reply

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    7 months ago

    Hello OllieSH,

    Thanks for your post. 
    Sorry to hear about the issue with your IPhone registering as a new device each time.
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L