Forum Discussion

Peter-M's avatar
Peter-M
Joining in
3 months ago

Wifi/Internet/Streaming unreliable

I have had problems with internet stability for months now. Problems often arise when streaming BBC iPlayer or Netflix. Buffering and stopping.

When I restart the router its ok for about 1 day then I can get the problems again. I am restarting the router almost every day now.

I have had Virgin Media for years and years with no problems, but its rubbish now. So sick of it I am thinking of going to YouFibre.

Dont know how to get hold of Virgin Media support. Can anybody help?

Peter.

 

17
  • Hix's avatar
    Hix
    Tuning in
    3 months ago

    Mine keeps restarting at least once every day 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi Peter-M,

    Thanks for your post and welcome to our community. 

    I'm sorry to hear about the issues you're having with the broadband service.

    I'll send you a private message now so I can take a closer look at what's happening and see how we can improve this 😊

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    You could think about putting the hub in modem mode with a better router with 1Gb ports

  • Carley_S's avatar
    Carley_S
    Forum Team
    22 days ago

    Hi Peter-M 

    We can see you've reached out to us with another issue regarding your services privately. We'll be able to assist you publicly further. 

    Checking the systems on our side, we cannot see any issues in the area or within your services that might explain your WiFi disconnecting on all devices. 

    As the issue is affecting you intermittently and we aren't able to see this on our side, please can you set up a broadband quality monitor here and share your live link with us on this thread and we'll be able to assist further. 

    Also, if you've any device close to the router that can connect directly into the router via ethernet cable, we recommend doing so to free up WiFi for other devices. Keep any devices that also broadcast signals, such as Bluetooth, radiowaves and other such microwaves away from the router to limit the amount of interference and help the overall WiFi performance in the home. 

     

    Once we've the live link, please keep us posted should you've any further concerns.