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New control

leightonjcooper
Joining in

Tuesday

My Streaming box control has stopped working, how can I get a new one? Thanks

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

Tuesday

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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leightonjcooper
Joining in
In response to Tudor

Tuesday

Thsnk you.

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iXNine
Dialled in

Tuesday

May be worthwhile checking that the remote hasn't become de-paired from the puck. The highlighted section of the video here explains how to re-pair them.

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Gareth_L
Forum Team
Forum Team
In response to leightonjcooper

Thursday

Hello leightonjcooper.

Thanks for your post and welcome back to your community.

Sorry as well to hear about your remote breaking.

Can we just ask if you've been able to request a replacement yet?

If not, pop back on here and we can get one sent out.

Gareth_L

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