How long for Flex subscriptions to activate?

[stoo13]

Hi,

I added Entertainment, TNT & Sky Sports to my Flex subscription yesterday - via the Black Friday offer on VM website. They haven’t activated yet, does anyone know long it takes? I’ve tried rebooting the box but still not showing. Thanks.

[Carley_S]

Hi @stoo13 

Welcome back to the Community Forums. 

If you made this change via your online account or set-top box, this can take up to 14 working days to be applied by the team. These orders are added manually by a dedicated team to the account. 

Please do let us know if you've not had this change applied after this time and we can look into this further for you. 

[stoo13]

14 working days? So in theory I could be waiting until Dec 27th to get access to the extra channels?

That’s pathetic.

[Steven_L]

Sorry you feel that way stoo13, have the channels been activated for you yet?

Kind Regards,

Steven_L

[Hix]

Same here I ordered a package 3 weeks ago still waiting not a very good service