Netflix intermittent sound issue

[stevew60]

Hi, I've got the 1gb volt package and connected thru a denon x6500 receiver for surround sound. I'm find that when using Netflix via the smart tv app every few minutes I'm losing the sound  to the denon,only  for less than a second but it is noticeable in surround sound. I've done a speed test using the netflix speed tester and it shows a down load speed of 90mbps, could that be the cause as it seems low ?

Any help appreciated , thanks for reading

[Matthew_ML · Accepted solution]

Hey stevew60, thank you for reaching out and I am sorry to hear this.

Please can you try and unplug the denon and then try Netflix to see if you are still having this issue or not.

How long has this sound issue been happening for and is it all content? 

[stevew60]

Hi, seems to have sorted it as just watched a film. I'll keep an eye on it

Out of interest why would restarting the denon solve it ?

Cheers, steve