Netflix after moving home

[Dancran50]

Recently moved home. Thought all was great. During the move as I expected my netflix was suspended. Now after use WhatsApp and a phone call to customer care. I still can't get my netflix back. That is included in my package. Was passed to "it team" over 7 days ago and nothing. From what I have read I need a new activation email.... please someone give me a way to sort this out! 

[David_Bn]

Thanks for reaching out to us @jamesmckeown67, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing since the house move with the Netflix account.

Can you please confirm that Netflix is indeed included in the new agreement issued to you at the current property?

With this, have you also been able to create a  new self-care account with the new account number that has been issued to you upon the house move?

Thanks,

David_Bn

[katjams]

Yep same problem, obviously they aren’t bothered to get to the route of the problem, probably costs too much, absolute disgrace. As far as I see it my contract is void if they can’t deliver my full package which includes Netflix 

[scash5]

Same here.......Netflix says my offer has "expired" when trying to subscribe. Been in chats and calls and getting nowhere

[Ashleigh_C]

Hi there both @katjams and @scash5 

I'm so sorry to hear that you are both having this issue with Netflix and thank you both for your posts. 

I'm going to pop you both a private message so we can look into this and see if we can get  a resolution. I will pop you both a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.