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Netflix account on hold despite not missing a Virgin payment

Joining in

Have already contacted Virgin Media who said that this would be sorted within 2-3 working days, but 2 weeks has gone by and nothing has changed and our Netflix is still on hold.

Without warning, despite paying for our Netflix add on as normal, Netflix has put our account because they have not received payment. We have paid Virgin, but they seemingly have not paid Netflix! Really want this fixed as we are still paying for our Netflix add on despite still not having access to our Netflix account.

Netflix say that this is a Virgin Media problem.


Forum Team
Forum Team

Hi Pleasehelp3,

Thanks for posting and welcome to our community 😊

Sorry to hear you've had some issues with Netflix,  so I can get a few more details from you I've popped you over a private message.