My newly purchased 256 Mbps volt contract had installation date for 4th January. When engineer arrived informed me that i got newest 5 X hub which was surprising as i have one of the lowest tier contracts.
After hub stopped updating itself i tested speed with G force now tester as i promptly connected hub with my Ethernet cable to NVIDIA shield pro. Speeds shown were >50 Mbps.
Seeing that engineer said that he will go to finish work outside and started nailing clips to hold optical cable.
When he came back speed was showing 32 Mbps on 3 devices WiFi and hardwired to the hub. he said that speed should settle to my purchased speed overnight and gave me his work mobile number if it didn't. obviously it didn't happen so i sent him a message and tried to phone him but there was no answer.
I called virgin media support today and got transferred to specialised department that deals only with hub 5 X?! ~(at least that what first customer rep told me).
Person from 5 x dept told me that he tested connection and speed is 276 Mbps on his screen. I explained to him that i'm testing it on 2 devices. Hardwired NVIDIA shield pro (cat 6) and my mobile where i sit about 1 meter away from hub and both devices show 32 Mbps DL and 8Mbps UL.
He then told me that he just sent instructions/settings to hub and told me to turn it off and on in 30 mins and that should help.
It didn't do anything. Still 32Mbps which is less than i had on my last broadband going through adsl.
I called this dept again and again i heard that on their side it shows 276 Mbps so i have it at home as well. After a few minutes of arguing with person on the phone i have been asked to sent screenshot showing low speeds but only from samknows.com/speedtest, which address gives me error:page not found.
So i sent screenshot from speedtest.samknows.com .
I also asked second person i spoke to to order engineer visit since i don't get speeds i should be getting and they cannot see error from their computer, but had it declined as previous person sent me a wifi extender (they are called pods by VM?) so she cannot make another order??
I also tried to log in into hub 5x with 192.168.0.1 but there is no response from hub and i dont have any manual or any paper work as installer took everything with him..
Can someone from VM who really knows what he/she is talking about help here??
All excitement from having new and fast broadband gone 😞
Update:
I posted this on reddit last night and one of suggestions was to do reset by holding button for 60seconds.
after that samknows.com/realspeed worked for first time instead of displaying no compatible devices on this network and i could test connection. 276Mbps to hub and only 108 Mbps to my wifi 5 chromebook. However my wifi 6 mobile and cat 6 hardwired shield pro still showed 332Mbps DL and samknows.com/reelspeed didnt work at all on both devices.
Somewhere between 15-30 mins later samknows.com/reelspeed stopped working even on chromebook and detectable speed reverted back to 32MBps DL
