Forum Discussion

DaveThorn's avatar
DaveThorn
Joining in
2 years ago
Solved

My connect app can't find my newly installed hub 5

Hi,

I upgraded yesterday and now my connect app can't find the hub 5.

I see this has been a reoccurring problem but I can't see how it has been resolved. I've reinstalled the app and reset the hub.

Thanks.

Dave

 

  • Adduxi's avatar
    Adduxi
    2 years ago

    It seems in some cases the app "backend" database needs a few days to catch up with new Hub installs.  For some other the app never seems to work, and for some it does.  So persevere for a few days.

    In etiher case, if you wait here a couple of days a VM Mod will pick this up and assist you.

5 Replies

Sort By
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    It seems in some cases the app "backend" database needs a few days to catch up with new Hub installs.  For some other the app never seems to work, and for some it does.  So persevere for a few days.

    In etiher case, if you wait here a couple of days a VM Mod will pick this up and assist you.

    • DaveThorn's avatar
      DaveThorn
      Joining in
      2 years ago

      This still isn't working and I see it's a common problem

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        2 years ago

        Hi DaveThorn 👋

        Welcome back to community! Thanks for returning with an update. Sorry to hear you are still experiencing some issues with your hub and the connect app recognising each other. 

        Are you experiencing any issues with your connection or Wi-Fi Coverage we should be aware of? (So we can offer support if this is the reason you discovered the issue with the connect app working?)
        It does look as though you have also been back in touch with us since posting. Hopefully this helped resolve things but if you are still having issues, or require any support with a fault please let us know so we can help!

        Just in case you haven't tried the following yet it is also worth;

        -Completing a pinhole reset on the hub, to see if the app will connect after this

        -Deleting and re-installing the app on the device you are using. 

        This just allows for any bug fixes/updates to install, and can resolve some connectivity issues. 
        Let us know how you are getting on and we can move forwards from there. Thanks for your patience in the meantime! All the best. 🌞