Hi,
I have finally got M250 broadband installed after 8 months delay and my internet speed is really slow. I have just ran a scan and I’m in the room with the router and the WiFi speed is really slow. I have attached my speed now. This is how it is all the time. I have 6 devices connected. One of them is an iPhones which is not streaming or being used as it is 1 am. The other iPhone is mine and I can’t even watch a simple YouTube video. The other 4 are my nest thermostat, nest doorbell, and my two cameras.
I have tried several times to report this to Virgin support but they are not helpful at all. They just tell me to get a WiFi pod which isn’t helpful as I sit next to the router. I don’t have an objects blocking the router.
I will appreciate what I can do to improve this as the reason why I got M250 was to ensure that I can use my internet on multiple devices. This is ridiculous as firstly my installation was delayed by 8 months and I have been back and forth with Virgin about my speed since then. My services were installed on December 2023 and I have literally been passed around for 3 months trying to get this resolved. The agents tell you they will call you back in few hours/ days and no one calls. I will randomly receive a call from them after sometime and the cycle repeats again.
