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Gig package, samknows shows router connected at 1140 but device at 460

chamelious
Tuning in

And actual download speeds are about half of that. Has anyone actually solved this issue without it being something dumb like using wifi to do the test?

All tests are run on pcs connected by gig ethernet and can all transfer to each other at the correct speed. Have tested with a device connected direct to router and nothing else on network with same result. 

2 REPLIES 2

carl_pearce
Community elder

Kath_P
Forum Team
Forum Team

Hi chamelious, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having an issue with the speeds being delivered to your devices. The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.

I can see you've been in touch with the team and an engineer has been booked for them to look into things further for you. Let us know how the visit goes and how things are afterwards. 

Many thanks, 

Kath_P
Forum Team

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