Hi chamelious,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with the speeds being delivered to your devices. The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
I can see you've been in touch with the team and an engineer has been booked for them to look into things further for you. Let us know how the visit goes and how things are afterwards.
Many thanks,
