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Daily Factory Reset of Hub Required

Tuning in

I've been suffering with indifferent performance for a while; it will be OK and then suddenly drop out. I'd found a temporary fix was to disconnect from the wifi from the hub, then reconnect and it seems to help for a while. The issue, when it happens, seems to be a really low upload speed resulting in a loss of connection with the websites I'm using.

I decided to check the service status yesterday, went through My Account, and it said my hub needed a factory reset. It tried to do it remotely, but then directed me to do it manually with a pen into the back of the hub. This worked wonders and all was good, but then today the same issues. This time it was remotely reset, but surely I shouldn't have to do this every day? Is there a problem with the hub?


So is the only solution to buy a router and put the hub 3 into modem mode? Would moving the hub 3 closer to where I usually use my laptop improve matters?