3MB on 1 Gig connection

[daveoc]

I'm getting 3mb download on a 1 gig connection. No problems in area according to checker. Would someone be able to take a look at this for me please.

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping 

What does a wired speed test show on this site.  Run the FULL tests and post the results.

www.samknows.com/realspeed

Once done we can comment.

[daveoc]

Adding that I've done a reset to the hub and I'm back to the 180mb I normally have on the wi-fi. Noticed that when I had the problem the server was in Manchester, even though I'm in Southampton. Since reset it's changed to London.

[Martin_N]

Hi daveoc,

Thank you for your post. I'm very sorry to hear about the issue with your broadband speed. 

We're glad to hear the speed is back up. Please let us know if you need further assistance. 

^Martin