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2 gig installed 24 hours later still really slow speeds

oisin1974
Tuning in

Guy from virgin told me it would take 24hours to settle ,more rhan 24 hours later top speed is 700mbps no where nesr 2 gig. My 1 gig in old house was quicker really disappointed

33 REPLIES 33

jhuk
Trouble shooter

This is not ADSL from early 2000's and does not need time to Sync so you have been told BS.

Client62
Legend

Use the link below to discover where the speed is being lost...

Speed test the service to a Router mode Hub + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any Wi-Fi device draws data at is limited by its data needs and technical abilities.

1000170204.jpg

 this is what i get when i use that link

Client62
Legend

Kind of looks better now we see a few more figures.

Adduxi
Very Insightful Person
Very Insightful Person

Yes, that 2000 x 200 Tier look fine according to Samknows testing.  Looks like the LAN side of the connection is lacking, so that's a good place to start troubleshooting.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Client62
Legend

When I use Samknows, "Mobile Device" means connection is via Wi-Fi.

jpeg1
Alessandro Volta

Waste of money paying for 2gbps and using a mobile 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

When i use virgins online checker i get this though

1000170205.jpg

Client62
Legend

That could be why we see the Hub Downstream has dipped below the expected level.

Try 0800 561 0061 - this automated local fault number may give info for issues affecting your street.