2 gig installed 24 hours later still really slow speeds
Guy from virgin told me it would take 24hours to settle ,more rhan 24 hours later top speed is 700mbps no where nesr 2 gig. My 1 gig in old house was quicker really disappointed
Forum Discussion
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They say the man with the fastest car is the least endowed in the trouser department. Does that apply to the fastest broadband connection too? 🙂
Anyone from virgin help me please im getting no where
- Carley_S
Forum Team
Sorry to hear this is still unresolved for you oisin1974
I've checked the systems at our side and can confirm there is no issues in the area that are affecting your services. It has however flagged that the router cables need to be checked.
First, check the Fibre cable is securely connected to the back of your Hub. This connects below the power button and power cable on the back of the Hub near the bottom.
Next, check the cable is securely connected to the wall socket. After checking all cables connected to the Hub are connected securely please turn your Hub off and back on again using the power switch on the back.
It would be interesting to see any Hub5x "router status" pages ? What are the downstream & upstream optical levels, etc ?
Engineer out and cant fix it coming back tomorow to work on cabinet.he has never seen this issue before on 2 gig
Engineer out again and still cant fix,how long would you give Virgin to sort it until cancelling and going with EE or someone this is a joke
Will the last best hub from VM ever be the hub 5 Docsis only?
I doubt they will ever make a new DOCSIS hub when they plan to roll out xgs everywhere.
I really can't understand why they just don't terminate the fibre with an ONT type device.? Offer a Router to those who want one, and those who don't can just use their own networking kit.
But really who am I kidding with this stupid train of thought, it's VM after all ......
