Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 17/04/2024

Latest Phishing News 12/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...

Int-Sec by Moderator
  • 150 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 16/04/2024

Latest Phishing News 16/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by Moderator
  • 145 Views
  • 0 replies
  • 0 kudos

Websafe Off but still blocking sites

Websafe settings off but still blocking sites Secure Connection FailedAn error occurred during a connection to www.cyberghostvpn.com. PR_END_OF_FILE_ERRORError code: PR_END_OF_FILE_ERRORThe page you are trying to view cannot be shown because the auth...

Child Safe has stopped working

As quite a few other people have mentioned here, Child Safe has also stopped working on all of our devices. Any indication of when this will be sorted out? Seems to be no response from what I've seen so far.

mco by Joining in
  • 160 Views
  • 1 replies
  • 0 kudos

Is this fake?

I have received a few emails from thanks@virginmobile.com stating in conjunction with John Lewis I can get a free tuppaware set.  Is this a legitimate email?

Was this a Phish ??

Got a call lunchtime, claiming to be from BT: 0193  257 1002A well-spoken lady, in *loud* call-centre, sorta-Asian accent that took a while for my old ears to untangle...Apparently, my BT broadband was 'slow'.I replied I was with Virgin, was told BT ...

Nik_52 by Dialled in
  • 126 Views
  • 0 replies
  • 0 kudos

Resolved! Verify a Field Sales Rep

Morning, I had a field sales rep at the door yesterday so considering signing up to Virgin Media but want to check the credentials of the salesperson first. They are coming back this morning. Are you able to help please?Thanks M

Vandalism to exposed external wiring

A vandal has removed my outside external cable entry cover and attempted to cut my cables (succeeding on the now redundant phone line and only halfway through the bigger broadband cable).Everything appears to work still but I need to protect the cabl...

Can’t reset my password

I’ve been sent the email to reset my password and I’m trying to do this but no matter what I put in after about 7 characters it comes up invalid and will not let me progress any further. I have seen other posts where they have been PM’d directly to g...

dacollie by Settling in
  • 436 Views
  • 6 replies
  • 0 kudos

Child safe not working

Hi, this feature isn't working even though it is enabled. I have children in the house so need this feature to be in place.I see this has been flagged by others on here -please can you resolve this issue. 

Z99 by Joining in
  • 190 Views
  • 2 replies
  • 0 kudos