Netflix Scam
I have recently been charged £15.99 on My October, November & December Bill for a Netflix subscription that I have not taken out or agreed to, I have spent over 5 hours on the phone this weekend to m...
Forum Discussion
Ayisha_B
Forum Team
Forum TeamHi carrie88,
Checking our systems, I can see all the relevant credits have been applied and the team discussed the billing issue with you.
If you still require further clarification of the billing, let us know.
As it stands, everything appears to be up to date now.
Thank you
Completely wrong again,
the credit applied does not add up to the correct amount and the bill (billing explained) did not make sense and there is still an itemisation for a Netflix subscription on my account that I have not agreed to or placed on my account myself, the credit applied was to reimburse me for the amount I was over charged for Netflix at £63.96 plus £15.99 that was going to be applied to Februarys bill and also a hood will gesture of £81.99 to take my January bill to my new amount of £44 a month as well as £89.28 so my February bill the new amount of £44 then a further £6.99 for the fee my bank charged me due to you attempting to take funds when you shouldn’t have, so if we add those amounts together they make a total of £258.21 not the £153.24 that still does not add up to any correct amount if we deduct the £63.96 from £153.24 then that only leaves the £89.28 to cover the over charge at my previous package rate to make February bill my new package rate, so I have still be over charged £15.99 for Netflix again and I have not been reimbursed £6.99 for my bank fees and the goodwill gesture to change my package price for January has just gone missing
- Tom_W1
Hi carrie88 thanks for your reply and sincere apologies for this.
If there is a Netflix payment on the account that you no longer wish for, you would need to cancel your Netflix subscription through Netflix directly and this will no longer appear on the bill for you.
There is a lot of information on your message and unfortunately, it's quite hard to break it down so can you confirm only, how much you believe you are still owed?
Many thanks
im watching this with interest
Ok so no still not resolved
yet again I have a £5 charge on my account for this month.
An additional amount of 15.99 appear last month
so as a result of the amount under credited to my account the figure you ask I felt like I was still owed was £104.97
i can not ring Netflix and cancel as this will cancel my Netflix account I have had personally with them for years or is it someone’s else’s account I am been charged for again.
the new total amount I have been overcharged is £20.99
so in total the amount that still needs applying to my account is £125.96
this is getting ridiculous and I am honesty going to go to the ombudsman and when it’s found that you are yet again in breach of your contract I will terminate.
- Beth_G
Hi carrie88,
I am truly sorry that the Netflix billing issues are still ongoing. It sounds like this issue keeps snowballing and we'd really like to put an end to it and get it all sorted for you.
I've sent you over a private message now so I can take your details and have a look. Please look out for my message over at the purple envelope.
Thank you
Hello. Please can you also help me with this as I have the same issue and your team has simply directed me to the 'Netflix Team' and I don't know what that is.
Thanks
Hi Wood894,
Welcome to the Community and thank you for posting.
We are very sorry to hear you are experiencing an issue with being charged for the Netflix service on the account, we will do all we can to assist with this.
When you visit the Netflix app on your set top box, are you showing as logged in to the service? You can check this via your Apps section on the box.
Please let us know what you find and we will be able to advise further.
Thanks,
