Hello all,
I have an old NTLWorld email account that is still active.
It's recently been compromised and after an hour or so on the phone to VM, they're unable to help me get this email account either deleted, or for me/them to change the password.
Any idea how I can get this sorted, because whoever has access to it at the moment is using it to sign up to all manner of things.
Many thanks in advance
NS
Hi Ash_,
Thanks for replying.
Interesting threads; thanks.
However, I'm still unable to get access to change my password or even cancel the account. Meanwhile someone has hacked it and is using it to sign up for all manner of other things.
Anyone able to help please?
Hi ninjasquirrel,
We're sorry to hear your email account has been compromised :(.
Is the email account linked to a current active broadband account with us?
If not, we can't assist with any diagnostic help such as re setting the password.
If you just want the email account closed however, we can raise this with our IT team to close.
Please pop back to us when you can.
