Forum Discussion
Not sure if these might be of use to you?
https://community.virginmedia.com/t5/Email/Changing-Email-Password-on-ntlworld/td-p/4939367
https://community.virginmedia.com/t5/Email/NTL-World-Email-Password-Reset/td-p/5476431
- ninjasquirrel6 months agoJoining in
Hi Ash_,
Thanks for replying.
Interesting threads; thanks.
However, I'm still unable to get access to change my password or even cancel the account. Meanwhile someone has hacked it and is using it to sign up for all manner of other things.
Anyone able to help please?
- Vikki_M6 months agoForum Team
Hi ninjasquirrel,
We're sorry to hear your email account has been compromised :(.
Is the email account linked to a current active broadband account with us?
If not, we can't assist with any diagnostic help such as re setting the password.
If you just want the email account closed however, we can raise this with our IT team to close.
Please pop back to us when you can.
- ninjasquirrel6 months agoJoining in
Hi Vikki,
No, this email account was left over from many many years ago when I was with NTL. It then migrated to Virgin Media ... but no longer have an account with VM.
If I can't reset the password, then what do I need to do to get the email address closed down?
Thanks
NS
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