Forum Discussion

BC75's avatar
BC75
Joining in
9 months ago

Email Accounts Compromised.

New to Forum Joined Recently.

I am having problems with a blueyonder and virginmedia email accounts, (compromised spam, junk and phishing) being sent out from accounts. How do I stop this happening or arrange for accounts to be deleted? 

 

 

 

  • Zach_R's avatar
    Zach_R
    9 months ago

    Hi BC75,

    Thank you for your post and welcome to our community forums. We're here to help.

    We're sorry to hear you're having some trouble with some email accounts and that you fear they may have been compromised. Have you attempted to reset the password on the accounts to something unique and hasn't been used for either of the accounts previously?

    Thanks,

     

  • Zach_R's avatar
    Zach_R
    Forum Team
    9 months ago

    Hi BC75,

    Thank you for your post and welcome to our community forums. We're here to help.

    We're sorry to hear you're having some trouble with some email accounts and that you fear they may have been compromised. Have you attempted to reset the password on the accounts to something unique and hasn't been used for either of the accounts previously?

    Thanks,

     

    • BC75's avatar
      BC75
      Joining in
      9 months ago

      Hi Zach_R,

      Thanks for the useful information I have looked at changing the password and found that I need to go through the process to verify myself etc., so I will now pursue that route.

      Many thanks BC75

       

       

       

    • BC75's avatar
      BC75
      Joining in
      9 months ago

      BC75 Compromised email accounts.

      Hi Zach, as suggested regard changing my password. I have followed the VM sheet for "hacked email account" and got to the stage where I am asked to verify myself i.e. change my email to one that is not VM account in order to receive further information. I am not sure how to procced from this point onwards. Any advice would be appreciated, particularly how to apply this to more than one account and will my account log detail change.

      BC75

       

       

      • Nathan_B's avatar
        Nathan_B
        Forum Team
        9 months ago

        Thanks for trying that BC75 😊 Sorry it's not helped. I'll be happy to assist further with this. I'll send you a PM to confirm some details so this can be done.

        Regards

        Nathan