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i have a hub 3.0 and am getting slow speeds my devices

petaqni2
Joining in

i heard if i just call and ask for an upgrade they will give an upgrade free of charge

the hub 3 is awful. im not getting the speeds i pay for and my pc also has a wifi 6 card,

anyways if i just call them they'll upgrade for free?

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @petaqni2 

Welcome to the community forums

Sorry to hear that you're having issues with your internet speeds at this time. 

We've not been able to locate you on the systems at our side. Does the speed concern you have over wired connections or just over WiFi please?

We do not offer hub upgrades free upon request, these are sometimes available to eligible customers through marketing offers, but are not available upon request. Any fault identified with the Hub 3 itself would see a like for like replacement if it was needed. 

 

 

Here to help 🙂
Virgin Media Forums Agent
Carley