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Wall socket

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Hello. I received my quick start kit and I don’t have the right wall socket. It has a community fibre socket on the wall. I have phoned the number the arrange an engineer, however when I call they have no clue what I’m talking about and just keep saying they will send me stuff. But they don’t understand I have the wrong type of connection. 

Also I ordered a tv broadband and phone package and I only received the box more broadband, nothing for tv? 

Can’t anyone point me in the right direction, as I am so close to just cancelling it all. 


Very Insightful Person
Very Insightful Person

Hi Cpa2119 

VM only send out the QuickStart pack if the premises previously had VM.

The previous occupiers may have removed the VM box and cables.  The internal boxes may have the NTL or Telewest insignia on instead of VM , if so they are names of the original cable telco's and should work.

There should be an external omnibox, often brown or gray, If there is then try tracing the cable/s from it to see if there is an actual internal connection point..

If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation, also ask them about the rest of the package and equipment..

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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