Scaffolding required for insulation

[R3ally]

So after checking before signing up and being told that virgin media would dig the cable to my house. Turns out that they lied and they haven't been able to install yet because they need scaffolding to access the pole. 

Which I already knew, anyone who uses the pole would need. As I've been waiting for another provider who uses openreach to do that. 

Anyone else needed scaffolding to get access to the pole due to it being tied and therefore can't be climbed? Any ideas on how long I'll be waiting. Should I just cancel it and keep waiting for openreach as they've had a head start of a few weeks? 

[jbrennand]

Let them both run and stick with whichever gives you a good connection.

Then cancel the other one.   You can cancel one free of any charges in your "14 day cooling off period"

[Tudor]

I presume you mean the street telegraph pole. I have never know scaffolding to be used on one. Normally it’s just a ladder, but in extreme circumstances they will use a "cherry picker". Who advised scaffolding was needed?

[Roger_Gooner]

Some people love to throw around words like "lied" when getting some misinformation. Almost all of VM's cable installations run underground but a small number of fibre installs are done by using Openreach's poles. A CS agent won't know how how a specific installation will be done.

[R3ally]

Yes it's the telegraph pole. It can't be climbed with a ladder because it's rotten.A nd it's not on the street but between 2 rows of houses with no vehicle access. So a cherry picker can't be used because it can't get close.

As to whose told me it needs scaffolding openreach and virgin media have both said it needs scaffolding 

[R3ally]

Well I asked a specific question, they asked for more information about my address etc so in their words they could look it up. Then they answered "it'll be underground installation". There was no, "I can't tell", or "most are done underground". So yes I count that as lying. 

[nodrogd]

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@R3ally wrote:

Well I asked a specific question, they asked for more information about my address etc so in their words they could look it up. Then they answered "it'll be underground installation". There was no, "I can't tell", or "most are done underground". So yes I count that as lying. 

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The CS agent raises an order on the infrastructure contractor for that area. The contractor has access to all the local information to do the job. Only around 1% of VMs connections are currently from poles, the rest are underground.

[R3ally]

Encase anyone comes back to look at this if they have a similar issue. Virgin Media completely cancelled my order, without communicating with me. I only found out because I called to check if the installation on Monday was still on track. I'm guessing it's because of the scaffolding but who knows.