Longer isolator cable required
Hi. I’m looking to move my broadband router and require a longer isolator cable.
I understand that a cable up to 5m length can be sent via home delivery and does not require an engineer visit.
Can a member of the forum team contact me so this can be arranged please.
Hi james-28
Welcome back to the Community Forums.
We're able to arrange a 5m coaxial cable on our side. If this is not suitable, then the next step would be an engineer appointment to relocate the equipment. This is charged at a standard call-out fee of £25.
If you're happy to continue, please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.
