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dattacasa's avatar
dattacasa
Joining in
2 years ago
Solved

Router setup on new connection. New customer

Hi,   Question on router location for a new connection:  I am looking to move to a property that appears to previously have had a Virgin Media connection. Interested in ordering a Virgin Media conne...
  • goslow's avatar
    goslow
    2 years ago

    See info here

    https://www.virginmedia.com/legal/price-guides

    and the section 'Installing Our Equipment – Quickstart (self-installation) and Technician Installation'

    If a Quick Start installation fails for some reason (such as a damaged/no connection) you would have to request a tech visit and you would be eligible for compensation for the delayed activation

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    but if you know you need a cable relocation anyway you may just want to get the technician installation and the cable move done together to save time/delay.

    Further option might be to set up with Quick Start at no charge using the existing connection point and try out the service during your 14 day cooling off period. If it works/you like VM request a non-fault tech call out for £25 to modify the wiring later on.

    When VM is working it normally works well but when you have to contact VM for support it is often an unhappy experience so you may want to go for the technician installation and get everything done in one go (but at a cost of the installation fee).

goslow's avatar
goslow
Alessandro Volta
2 years ago

See info here

https://www.virginmedia.com/legal/price-guides

and the section 'Installing Our Equipment – Quickstart (self-installation) and Technician Installation'

If a Quick Start installation fails for some reason (such as a damaged/no connection) you would have to request a tech visit and you would be eligible for compensation for the delayed activation

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

but if you know you need a cable relocation anyway you may just want to get the technician installation and the cable move done together to save time/delay.

Further option might be to set up with Quick Start at no charge using the existing connection point and try out the service during your 14 day cooling off period. If it works/you like VM request a non-fault tech call out for £25 to modify the wiring later on.

When VM is working it normally works well but when you have to contact VM for support it is often an unhappy experience so you may want to go for the technician installation and get everything done in one go (but at a cost of the installation fee).

  • dattacasa's avatar
    dattacasa
    Joining in
    2 years ago

    Many thanks for stepping through the pros and cons of the options!