Hi there @Cliveparrott
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your Hub and thank you for trying the reset.
As the reset has not worked I do think it would be best we arrange for an engineer to come and take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
