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Red light permanantly on virgin hub

Joining in

Reset hub but light is permanantly red, do I need a replacement hub?


Forum Team
Forum Team

Hi there @Cliveparrott 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your Hub and thank you for trying the reset. 

As the reset has not worked I do think it would be best we arrange for an engineer to come and take a look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.