Red light on hub

[Shortiegill]

Please send an engineer.  Solid Red light for 48 hours.  Poor Wi-Fi and unable to work from home, Not overheating.  Just a solid Red line on bottom. Tried full reset twice and all other tweaks I'm supposed to try.  Tried to call unable to get through as wait time too long before closing, and wen chat no good,

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Posted in Networking and WiFi

[Megan_L]

Morning Shortiegill, 

Thanks for your post and welcome to our Community Forums 🤗

We can get this red light on your Hub sorted no problem, I'll send you a PM now as I'll need to book an engineer to visit and swap it. 

I know you've said it's not overheating, but for the time being just be really aware of how it smells, sounds, feels and performs as it could still be a risk.

Sending you a PM now 😁

Speak soon,

Meg